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Jess McMullin and Brandon Schauer Discuss Design Thinking, Strategy and More

This is an excellent interview/conversation between Jess McMullin and Brandon Schauer. One particular quote from Brandon that stood out to me:

... But the key is just realizing the world that your business partners come from, whether they're looking through a lens of finance or of operations or management, and being able to understand the issues they are dealing with. Having empathy with the issues that they come to the table with and actually being able to resonate with those by having read similar topics, having an appreciation for what their needs are and listening to them just as you would listen to a customer when you go out to do your research can really change how you work together.